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The Customer Signs Your Paycheck
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The Customer Signs Your Paycheck

2.89 of 5 stars 2.89  ·  rating details  ·  9 ratings  ·  0 reviews
Positive Service Gets Positive Results-- Every Time!

Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-"you" activists--and send your business spiraling.

"The Customer Signs Y
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ebook, 240 pages
Published August 7th 2009 by McGraw-Hill
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