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Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (& Employee) Experience
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Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (& Employee) Experience

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3.52  ·  Rating Details  ·  27 Ratings  ·  1 Review
Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerfu ...more
Hardcover, 214 pages
Published April 1st 2011 by Greenleaf Book Group LLC
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Jim Serger
Sep 13, 2013 Jim Serger rated it it was amazing
WOW!!!!!! This book shares why companies flourish, they flourish because they have built a winning atmosphere on tackling customer service head on-- they run into the fire, instead of away from it. Shep Hyken did a justice to support how to handle customer service-- the book is filled with an enormous amount of information that you will learn to amaze your customers. If you provide service to anyone, in any field this book will amaze you and you will be part of the revolution.
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The "Official" (and somewhat boring) Shep Hyken Bio...

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bes
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More about Shep Hyken...

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