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Fedex Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition
by Madan Birla
An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitme ...more
Hardcover, 215 pages
Published August 12th 2013 by John Wiley & Sons
(first published June 1st 2005)
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FedEx Delivers describes the company's TQM culture and crows about receiving the Malcolm Baldridge award. Published in 2005, long after the QA circles of the 1980s, I'm sure that all of that helped to propel FedEx to their current industry domination. The words leadership and innovation are repeated frequently on every page, and frankly it got a little boring. The author's intent and vested interest is clear, as he was the corporate leadership trainer. What was hugely of interest were the techni ...more