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Reengineering has captured the imagination of managers and shareholders alike, sending corporations on journeys of radical business redesign that have already begun to transfigure global industry. Yet aside from earning them improvements in their business performance, the shift into more-process-centered organizations is causing fundamental changes in the corporate world, ...more
ebook, 304 pages
Published June 2nd 2009 by HarperCollins e-books
(first published 1996)
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