Streetlights and Shadows: Searching for the Keys to Adaptive Decision Making
by Gary Klein
An expert explains how the conventional wisdom about decision making can get us into trouble-and why experience can't be replaced by rules, procedures, or analytical methods.
ebook, 0 pages
Published October 30th 2009 by MIT Press
(first published September 4th 2009)
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Mar 28, 2010 Scott Ford rated it 5 of 5 stars · review of another edition
Wouldn't it be great if we could make decisions within the same vacuum that many advice gurus use to establish their theories! Unfortunately, mere mortals have to contend with ambiguity, contradiction and redundancy on a regular basis. Gary Klein places the whole process of decision making into context. A great book.
Dec 24, 2013 Muhammad al-Khwarizmi rated it 4 of 5 stars · review of another edition
Very decent book though the author gets overly verbose at points. In the chapter on risk management for example it was very obvious that he was talking about so-called "Knightian" uncertainty and I wished he would just come out and say it. I would say Klein certainly mounted an illuminating challenge to conventional decision and management theory anyway. I'm loath to quote John Lennon but "life is what happens when you're making other plans". That being said, I still am not fully convinced of th...more
I refer to this book all of the time in training colleagues in incident response. Especially his study of pilots, when hijacked, are not able to consult their manual. Instead, they must rely on training, instincts, and adaptive decision-making to aid in mitigating serious consequences is something everyone can appreciate and practice.
Every teacher should read this book. Great examples of feedback and understand how people learn and challenges simplistic concepts of learning and teaching. But great book for people that love understanding decisions and pitfalls.