Flag Abuse

Little more than a week ago, a website aimed at naming and shaming so-called Goodreads ‘bullies’ suddenly appeared online – called, appropriately enough, Stop the GR Bullies. Run by four concerned ‘readers and bloggers’ writing anonymously under the handles Athena, Peter Pan, Johnny Be Good and Stitch, the site thus far seems bent on punishing the creators of snide, snarky and negative book reviews by posting their handles, real names, locations and photos in one place, together with a warning about their supposed ‘level of toxicity’ and some (ironically) snide, snarky and negative commentary about them as people. There’s a lot here to unpack, but before I get started on why this is a horrifically bad idea, let’s start with some basic context.

As a website, Goodreads itself is something of a chimaera, being in roughly equal parts an online literary database, a social networking platform, a book review site, a promotional tool for bloggers, a promotional tool for authors, and a social forum for readers. This complexity is both its primary attraction and the single biggest source of contention among users, as the crowdsourced nature of much of the information available, in conjunction with the fact that the site itself has no in-house moderators – meaning that the majority of alleged violations of the terms of service must be manually referred to and assessed by Goodreads before they can possibly be removed – means that, to all intents and purposes, the site can and does frequently function like any large, unmoderated forum, viz: wildly. As the TOS is at pains to point out, Goodreads considers itself a third party where user content is concerned. To quote:

We are only acting as a passive conduit for your online distribution and publication of your User Content.

Of particular relevance in this case is the specific type of user content deemed inappropriate by the TOS. To quote again:

You agree not to post User Content that… (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable.

However, it’s also relevant to note the following caveats (emphasis mine) – namely, that:

Goodreads reserves the right, but is not obligated, to reject and/or remove any User Content that Goodreads believes, in its sole discretion, violates these provisions… 

You understand and acknowledge that you may be exposed to User Content that is inaccurate, offensive, indecent, or objectionable, and you agree that Goodreads shall not be liable for any damages you allege to incur as a result of such User Content. Goodreads may provide tools for you to remove some User Content, but does not guarantee that all or any User Content will be removable.

In other words: even if you can argue compellingly that another member has violated the TOS with regards to user content, Goodreads is under no obligation to agree, to listen, or in fact do anything at all: their commitment is to passive third party provision of a useful service, not to the active moderation of user content, and while that’s certainly their legal right, in practical terms, it means that the onus for modding conversational threads, forums, reviews and everything else rests squarely with the user in question. To quote again:

You are solely responsible for your interactions with other Goodreads Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. Goodreads shall have no liability for your interactions with other Users, or for any User’s action or inaction.

In keeping with the universally applicable logic of John Gabriel’s Greater Internet Fuckwad Theory, every online community of sufficient size will inevitably attract trolls, harassment, bullying and all manner of accordant awfulness, with the level of active moderation being literally the only bulwark against anarchy. Not being a regular participant in Goodreads threads or forums – though I am an active user of the site as an author, reviewer and reader – I’m not in a position to comment on how often Goodreads actually steps in to ban abusive members, remove problematic comments or otherwise moderate user content either on demand or of their own volition: all I can note is that legally, they have no obligation to take any action at all. Clearly, though, a number of users feel that the lack of in-house moderation has lead to the creation of a negative, if not actively toxic, environment in some quarters, with the result that some members have now taken it upon themselves to lead a public campaign against those they deem to be the worst offenders.

One more piece of context, before we continue: both within Goodreads itself and throughout the wider book blogging community, the ongoing debate about niceness vs. snark in reviews is intensely relevant to the problem at hand. While the argument itself has many facets – should aspiring writers post negative reviews, or strive to embrace a ‘be nice’ attitude? are authors, editors, agents and publishers within their grounds to reject aspiring writers who’ve written negative reviews of authors they work with or know, or is this a form of discriminatory nepotism? is the primary purpose of book blogging to act as ‘cheerleaders’ for authors, or to give good consumer advice to readers? – what it frequently boils down to is a dispute over judgements of taste. Or, more specifically: at what volume or intensity does the presence of comedic snark in a book review see it go from being a professional opinion to unprofessional abuse?

It’s very much a your mileage may vary question, which is, I suspect, why Goodreads has the policy of passive non-interference that it does. By definition, not everyone is going to agree with a book review, and given that the utility of their service is predicated on people who love (or hate) books being free to discuss them, they’re naturally going to be loathe to police the tone of such conversations too heavily for fear of undermining their own purpose. However, it’s also important to note that, due to the Goodreads site layout, the usual handy metaphors for personal vs public pages – an intensely relevant distinction when it comes to questions of harassment, as it has the effect of dictating which party is the guest/invader, and which the host/native – don’t precisely apply. For instance: on a traditional internet forum, threads are analogous to public spaces, with the default authority resting either exclusively with the in-house moderators or creator/s, or jointly between the two. Abuse is, as elsewhere, defined as either vituperative ad hominem attacks or generic -ism-based slander; however, due to the clear distinction between attacking someone in a public thread and attacking them outside the context of the discussion – which is to say, on their user page, via email or, in instances where it’s not in direct response to something they’ve posted there, on their personal site – we don’t generally upgrade the abuse to bullying or harassment unless it makes that transition. To be clear: this doesn’t excuse abusive behaviour. Nonetheless, there is a relevant and meaningful distinction between saying, ‘I think Author X is a shit writer’ on a public thread, and going to their personal page to say, ‘I think you’re a shit writer’. On Goodreads, however, this distinction is blurred, because while reviews and their attendant conversational threads fall under the governance of the user-reviewer, they’re also attached to the relevant book and its author-governed page; meaning, in essence, that there’s an overlap between the author’s personal space (assuming the author in question is a member of the site) and the reviewer’s.

And, not surprisingly, this can cause major friction, not just between authors and negative reviewers, but between fans of authors and negative reviewers. In some instances, it’s analogous to carrying on a bitchy conversation within earshot of the person you’re talking about, with the added rider that, as this is also a professional space for the author, they’re not allowed to retaliate – or at least, they can do so, but regardless of the provocation, they’ll come off looking the worse. Which leads to fans – and, sometimes, friends – of authors leaping to their defense, often with disastrous results, and sometimes using language that’s on par with anything they’re actually objecting to.

But here’s the thing: any public figure, regardless of whether they’re an author, actor, sportsperson or journalist, must resign themselves to a certain amount of public criticism. Not everyone will like you, your work or even necessarily your profession, and nor will they be under any obligation to protect your sensibilities by being coy about it. A negative review might mean you lose sales, but that’s not a gross unfairness for which the reviewer should be punished, no matter how snarky they are: it is, rather, a legitimate reflection of the fact that, in their personal and professional estimation as a consumer of your work, they don’t believe that other people should buy it. And yes, you’re allowed to feel sad about that, but it’s still going to happen; it’s still going to be legal and normal. At times, your personal and public lives will blur, or else specific criticism will invite others to consider the relationship between your output and your private beliefs – and this will sometimes be relevant to discussions of your work and its themes, as per the fact that Stephanie Meyers’s Mormonism is relevant to the morality used in Twilight (for instance). Sometimes you’ll even be called names or find yourself on the receiving end of ad hominem attacks, where people say you’re a stupid, talentless hack as part of their review, and call into question both your morality and your convictions. And depending on the relevance of those accusations to your work and the problems the reviewer has with it, that do anything from lay bare a deep-seated flaw in your worldview to highlighting nothing so much as the reviewer’s petty, vindictive ignorance.

But it isn’t bullying.

Because bullying is not a synonym for argument, disagreement or pejorative reactions. Bullying is not a synonym for disliking someone, or for thinking their work is rubbish. Bullying is not even a synonym for saying so, publicly and repeatedly, in a place where that person can hear it – although that’s certainly unpleasant. Bullying is when someone with a greater position of power and/or possessed of greater strength repeatedly and purposefully attacks, harasses, belittles and/or otherwise undermines someone in a position of lesser power and/or possessed of lesser strength. In the vast majority of circumstances, bullying trickles down; it does not travel up, and in instances where the author in question is a super-successful megastar, to say they’re being bullied by reviewers is to ignore the fundamental power-dynamics of bullying. Even on the Goodreads system, where authors can see exactly what readers and reviewers think of them, expressing a negative opinion is not the same as bullying, because even though the conversation is visible, it’s not directed at the author; they are under no obligation to respond, or even to read it at all. Feeling sad and overwhelmed because people don’t like your book and have said so publicly might constitute a bad day, but it’s not the same as being bullied.

Cyberbullying among teenagers is a real and serious problem characterised by the sending of abusive messages by either single or multiple parties, the spreading of hurtful lies and rumours, the public display of information or images that were intended as private, and the confluence of systematic abuse both in the real world and online. Such attacks are vicious, personal, and often constitute criminal offenses; many have lead to suicide. What recently happened to Anita Sarkeesian was bullying of exactly this kind, where a number of individuals unknown to her engaged in an active attempt to public frighten, scare and slander her – a situation which is demonstrably not the same as some snarky, unpaid reviewers slagging off a book. Similarly, when people leave vile, sexist comments on my blog that’s not bullying: it’s offensive and abusive, yes, but all the power in the situation belongs to me, because I can delete the comments, ban the commenters, and publicly mock them for their opinions – and just as importantly, my posts are there because I want people to read and react to them. The fact that I’ve invited comment doesn’t mean abusive responses are justified, but it does mean I’m not being attacked or contacted in a vacuum: I have said a thing, and people are responding to it. That is not bullying. Obviously, it’s not impossible for authors to be bullied. An indie or self-published author without the support of an agency/publisher and their attendant legal teams, for instance – or, just as importantly, without hundreds of thousands of supportive fans – could easily be bullied by any sufficiently cruel individual who took it upon themselves to send regular hateful email, spam their site with negative criticism, leave abusive remarks on their personal profiles, and otherwise behave like a grade-A douche. But that’s not what we’re talking about here, because as far as I can make out, everything the Stop the GR Bullies crew objects to happened either in a review, as part of a public comment threads, in response to a blog post, and as part of personal conversations on Twitter.

Because – and I cannot stress this enough – simply disliking a book, no matter how publicly or how snarkily, is not the same as bullying. To say that getting a handful of mean reviews is even in the same ballpark as dealing with an ongoing campaign of personal abuse is insulting to everyone involved. If Athena and the Stop the GR Bullies crew had chosen any other word to describe the problem – if they’d stopped at calling it toxic and objected to it on those grounds – then I might be more sympathetic; after all, as stated above, Goodreads is a largely unmoderated site, and that doesn’t always lead to hugs and puppies. But conflating criticism with bullying is a serious problem – not just in this context, but as regards wider issues of social justice. Increasingly, ‘bullying’ is being bastardised into a go-to term to describe the actions of anyone who actively disagrees with you, to the point where some conservative politicians are now describing leftwingers who call them out on sexism and racism as bullies, or else have decided that ‘bully’ is just a meaningless epithet like ‘racist’ and ‘sexist’, which is arguably worse for suggesting that all three concepts are somehow mythical.

Which is why, in short, the Stop the GR Bullies website is an appalling idea on just about every level. Not only does it appropriate some actual bullying tactics – such as attempting to disseminate the real names and locations of its targets to strangers, then implicitly encouraging said strangers to engage in further harassment – while serving to further water down and confuse the actual, meaningful definition of bulling, but as a protest against the perceived abuse of the Goodreads TOS, it’s completely and utterly meaningless, because the whole site constitutes an active violation. Yes, you did read that right – because to quote again from the TOS (emphasis mine):

You agree not to engage in any of the following prohibited activities… (viii) using any information obtained from the Service in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any Member without their prior explicit consent.

And does Stop the GR Bullies use harassment as a tool? Oh, worse than that: some of what they say is actually libelous. Here’s a screengrab of their description of Kat Kennedy, a GR member and book blogger for Cuddlebuggery:

The inability of the poster, Athena, to distinguish between a reviewer speaking negatively about books in a professional capacity and the outright public slander of a private citizen by another private citizen is breathtaking, to say nothing of the fact that making a hate page is pretty much 101-grade material for how to be an internet bully. The rest of the site is in much the same vein, and where at least the original posters, whatever you think of them, have the excuse of (a) being in personal conversation with friends or (b) acting as reviewers, the site does not: its sole effect, despite its intended purpose, is to be vituperative in terms of language and downright sinister in its commitment to Googlestalking its targets, attempting to put up not only their names and photos, but details of their places of employment and personal circumstances.

I’m never gladdened to hear that some author or other has decided to quit Goodreads because of negative comments, reviews or any other reason. But Goodreads itself is an optional part of the author ecosystem – as, for that matter, is blogging, Tweeting, and every other type of social media. While Goodreads, as far as I know, lacks privacy controls (which is likely another contributing factor to the problem at hand: authors can’t opt out of seeing negative reviews or comments, while reviewers lack the ability to make the comment threads attached to their reviews private, both of which, if introduced as options, might go a long way towards easing the current tensions) other forms of social media do not. A blogger, for instance, has total control over whether or not to allow commenting on particular posts, while Twitter uses can lock their accounts so that only approved individuals can follow them. Anyone fearful of negative comments has the power to screen them out – and if, on the other hand, a reviewer or author blogs publicly with the intention of receiving responses, that doesn’t preclude them from encountering legitimately negative reactions. If someone writes a blog post and asks for comment, it’s not bullying to respond with strong disagreement: in the scientific world, that’s simply known as having an opinion. Similarly, if a comment makes you uncomfortable on your own blog, mod or ban away! It’s why the option exists. But don’t call it bullying when people show up and disagree with you – even if they’ve disagreed with you before – because that’s not what bullying means.

And as for the people who’ve created the website in question: you might want to stop and think about what you’re doing. As much as anyone you’ve taken issue with, you’re in violation of the Goodreads TOS, and hiding behind anonymity while attempting to strip it from others is a hypocrisy that seldom plays well on the internet. If you really want to change the culture at Goodreads, you’d be better off lobbying for the promotion of in-house or site-approved moderators, closed comment threads and a greater delineation of author and reviewer pages rather than engaging in essentially the same behaviour that’s got you so worked up in the first place. This whole situation may well get uglier before it gets better, and under the circumstances, it doesn’t seem like anyone is going to want to play nice.