Margaret Shepherd

“Conversation lets you be an artist every time you open your mouth--or shut it. As Robert Louis Stevenson said, "The most important art is to omit"; the key to being a master conversationalist is to listen at least as much as you talk. Just as the other arts include pauses in a dramatic play, white margins around printed text, and space between a singer's phrases, conversation is about silences as well as about words.”
― Margaret Shepherd, The Art of Civilized Conversation: A Guide to Expressing Yourself With Style and Grace