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Difficult Conversations: How to Discuss What Matters Most
by Douglas Stone, Bruce Patton, Sheila Heen    3.91 avg rating — 1,109 ratings
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published
1999
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22 editions
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Real College: The Essential Guide to Student Life
by Douglas Stone, Elizabeth Tippett  3.14 avg rating — 7 ratings
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published
2004
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2 editions
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Alfred Perlès: Renegade And Writer
0.00 avg rating — 0 ratings
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“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows from that. . . .
Remind yourself that if you think you already understand how someone feels or what they are trying to say, it is a delusion. Remember a time when you were sure you were right and then discovered one little fact that changed everything. There is always more to learn.”
― Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
Remind yourself that if you think you already understand how someone feels or what they are trying to say, it is a delusion. Remember a time when you were sure you were right and then discovered one little fact that changed everything. There is always more to learn.”
― Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
“The urge to blame is based . . . on the fear of being blamed.”
― Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
― Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
“People almost never change without first feeling understood.”
― Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
― Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
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