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  <id>77970</id>
  <name><![CDATA[Jack J. Phillips]]></name>
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        <book>
  <id type="integer">1137413</id>
  <isbn>0750674490</isbn>
  <isbn13>9780750674492</isbn13>
  <text_reviews_count type="integer">1</text_reviews_count>
  <title>
    <![CDATA[The Project Management Scorecard: Measuring the Success of Project Management Solutions]]>
  </title>
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  <link>http://www.goodreads.com/book/show/1137413.The_Project_Management_Scorecard_Measuring_the_Success_of_Project_Management_Solutions</link>
  <average_rating>3.75</average_rating>
  <ratings_count>4</ratings_count>
  <description>
    <![CDATA[Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals.  Drawing on their expertise in developing and implementing ROI programs in human performance and training, Jack J. Phillips, Ph.D., Timothy W. Bothell and G. Lynn Snead demonstrate how you can effectively apply ROI to project management.<br/><br/><br/>Today, almost every industry requires employees to manage multiple projects with competing priorities, critical deadlines, and unexpected interruptionsrendering everyone a project manager in some respect. Most employees feel the pressure of juggling any number of key projects simultaneously. Organizations have responded by investing large amounts of both time and money to improve project management, and most strive to justify the efforts and resources dedicated to improving this goal. <br/><br/>'The Project Management Scorecard' is a welcome relief for anyone managing a project or multiple projects, as well as the trainers, human resource development staff, or supervisors charged with measuring, evaluating, and managing project managers.<br/><br/>Project Management is one of the hottest topics in business management today, affecting nearly every individual in any organization across the globe. Let three HRD experts show you how to apply the hugely popular ROI process to the key organizational issue of successful project management including:<br/><br/>* Project management issues and challenges<br/>* Measuring reaction and satisfaction<br/>* How to calculate and interpret ROI<br/>* Capturing business impact data<br/>* Measuring skill and knowledge changes during the project<br/>* Monitoring the true costs of the project solution<br/>* Converting business measure to monetary values<br/>* Forecasting ROI<br/><br/>The authors' step-by-step approach allows you to begin the ROI process immediately. Start measuring the success of your project management results today.<br/><br/>Three HRD experts show how to apply the hugely popular ROI process to the key organizational issue of successful project management.<br/><br/>Project Management is one of the hottest topics in business management today, affecting nearly every individual in any organization across the globe.]]>
  </description>
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    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
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    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
    <author>
    <id>229778</id>
        <name><![CDATA[G. Lynne Snead]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
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    <link><![CDATA[http://www.goodreads.com/author/show/229778.G_Lynne_Snead]]></link>
    <average_rating>3.37</average_rating>
    <ratings_count>19</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
  </authors>  <published>2002</published>
</book>

        <book>
  <id type="integer">5093715</id>
  <isbn>0814414028</isbn>
  <isbn13>9780814414026</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[Investing in Your Company's Human Capital: Strategies to Avoid Spending Too Little  -- or Too Much]]>
  </title>
  <image_url>http://www.goodreads.com/images/nocover-111x148.jpg</image_url>
  <small_image_url>http://www.goodreads.com/images/nocover-60x80.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/5093715.Investing_in_Your_Company_s_Human_Capital_Strategies_to_Avoid_Spending_Too_Little_or_Too_Much</link>
  <average_rating>3.00</average_rating>
  <ratings_count>1</ratings_count>
  <description>
    <![CDATA[Foreword by Jac Fitz-enz, author of The ROI of Human Capital    The importance of an organization's human capital -- its people -- cannot be overstated or overlooked, but like any other asset, it must be carefully managed and monitored. The people in a company reflect the investment not only of money, but also of the time dedicated to developing and executing projects and programs. Investing in Your Company's Human Capital presents five strategies for establishing appropriate levels of investment -- monetary and otherwise -- in workforce initiatives. The book addresses four overarching questions:    * How much should we invest in human capital, and is it possible to spend too much?  * Why is it important to invest (and invest properly) in human capital?  * What measures should be monitored? (the author identifies 24)  * What are the roles of the CEO and other executives and senior team members?    A practical approach to an often mishandled asset, Investing in Your Company's Human Capital is a valuable tool for driving any enterprise's bottom line.]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
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    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
  </authors>  <published>2005</published>
</book>

        <book>
  <id type="integer">2385742</id>
  <isbn>0884153878</isbn>
  <isbn13>9780884153870</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[Handbook of Training Evaluation and Measurement Methods (Improving Human Performance Series) (Improving Human Performance)]]>
  </title>
  <image_url>http://www.goodreads.com/images/books/23/742/2385742-m-1256083273.jpg</image_url>
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  <link>http://www.goodreads.com/book/show/2385742.Handbook_of_Training_Evaluation_and_Measurement_Methods</link>
  <average_rating>3.00</average_rating>
  <ratings_count>1</ratings_count>
  <description>
    <![CDATA[This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
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    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
  </authors>  <published>1997</published>
</book>

        <book>
  <id type="integer">2301917</id>
  <isbn>1562860089</isbn>
  <isbn13>9781562860080</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[In Action : Measuring Return on Investment, Volume 1 (In Action Series)]]>
  </title>
  <image_url>http://www.goodreads.com/images/nocover-111x148.jpg</image_url>
  <small_image_url>http://www.goodreads.com/images/nocover-60x80.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/2301917.In_Action_Measuring_Return_on_Investment_Volume_1</link>
  <average_rating>3.00</average_rating>
  <ratings_count>1</ratings_count>
  <description>
    <![CDATA[Presents 18 examples of successful applications of HRD measurement and evaluation at the business-results level from a variety of settings involving a wide range of HRD programs.  Each case covers the strategy, techniques, and methodologies used to measure the results of the program.]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
  </authors>  <published>1994</published>
</book>

        <book>
  <id type="integer">6309555</id>
  <isbn>0750679190</isbn>
  <isbn13>9780750679190</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[HRD Trends Worldwide]]>
  </title>
  <image_url>http://www.goodreads.com/images/nocover-111x148.jpg</image_url>
  <small_image_url>http://www.goodreads.com/images/nocover-60x80.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/6309555.HRD_Trends_Worldwide</link>
  <average_rating>0.0</average_rating>
  <ratings_count>0</ratings_count>
  <description>
    <![CDATA[]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
    <author>
    <id>2865872</id>
        <name><![CDATA[Cindy Gaudet]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/2865872.Cindy_Gaudet]]></link>
    <average_rating>0.0</average_rating>
    <ratings_count>0</ratings_count>
    <text_reviews_count>0</text_reviews_count>
  </author>
  </authors>  <published>2006</published>
</book>

        <book>
  <id type="integer">6094752</id>
  <isbn>0787987220</isbn>
  <isbn13>9780787987220</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[Communication and Implementation: Sustaining the Practice (Measurement and Evaluation Series)]]>
  </title>
  <image_url>http://www.goodreads.com/images/nocover-111x148.jpg</image_url>
  <small_image_url>http://www.goodreads.com/images/nocover-60x80.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/6094752.Communication_and_Implementation_Sustaining_the_Practice</link>
  <average_rating>0.0</average_rating>
  <ratings_count>0</ratings_count>
  <description>
    <![CDATA[Communication and Implementation<br/>    <br/>    Communication and Implementation is the sixth of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology--developed by the ROI Institute--provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest tools, most current research, and practical advice for measuring ROI in a variety of settings.<br/>    <br/>    Communication and Implementation explores two important topics that are vital to the ROI Methodology--reporting results and sustaining the process. The authors show how to report results that will ensure that the audience has the information needed so that the improvement processes will be implemented successfully. The book explores the range of reporting methods, including face-to-face meetings, brief reports, one-page summaries, routine communication, mass-audience techniques, and electronic communications. The authors offer suggestions for determining the best methods to employ. In addition, Communication and Implementation contains information on how to keep the ROI process going for the long haul and how to make it a valued process for any organization.]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
    <author>
    <id>2781678</id>
        <name><![CDATA[Wendi Friedman Tush]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/2781678.Wendi_Friedman_Tush]]></link>
    <average_rating>0.0</average_rating>
    <ratings_count>0</ratings_count>
    <text_reviews_count>0</text_reviews_count>
  </author>
  </authors>  <published>2008</published>
</book>

        <book>
  <id type="integer">6004784</id>
  <isbn>0470375957</isbn>
  <isbn13>9780470375952</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[Managing Talent Retention: An ROI Approach]]>
  </title>
  <image_url>http://www.goodreads.com/images/nocover-111x148.jpg</image_url>
  <small_image_url>http://www.goodreads.com/images/nocover-60x80.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/6004784.Managing_Talent_Retention_An_ROI_Approach</link>
  <average_rating>0.0</average_rating>
  <ratings_count>0</ratings_count>
  <description>
    <![CDATA[Retention is becoming one of the most pressing concerns of employers worldwide. This book provides an overview of talent retention and defines retention and turnover in very specific measures. It explores the full impact of talent departure and most important it offers proven solutions to talent retention. The book clearly shows how to forecast the ROI of talent retention solutions and how to capture the actual ROI after the solution was implemented. This is a practical book providing an ROI approach to HR managers and practitioners.]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
    <author>
    <id>611004</id>
        <name><![CDATA[Lisa Edwards]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/611004.Lisa_Edwards]]></link>
    <average_rating>0.0</average_rating>
    <ratings_count>0</ratings_count>
    <text_reviews_count>0</text_reviews_count>
  </author>
  </authors>  <published>2008</published>
</book>

        <book>
  <id type="integer">6004783</id>
  <isbn>1562865188</isbn>
  <isbn13>9781562865184</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[Beyond Learning Objectives]]>
  </title>
  <image_url>http://www.goodreads.com/images/nocover-111x148.jpg</image_url>
  <small_image_url>http://www.goodreads.com/images/nocover-60x80.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/6004783.Beyond_Learning_Objectives</link>
  <average_rating>0.0</average_rating>
  <ratings_count>0</ratings_count>
  <description>
    <![CDATA[A learning objective is a statement that describes expected outcomes of a learning event. A seemingly simple concept, it is extremely important in the process of developing effective learning programs. The classic idea of learning objectives consist of three parts: performance, conditions and criteria. In <em>Developing Learning Objectives,</em> authors, Jack J. Phillips and Patricia Pulliam Phillips, link learning objectives to program return on investment (ROI).<p> <em>Developing Learning Objectives</em> expands the classic components of learning objectives from three to six parts: project scope, the four levels of learning (training evaluation, reaction, learning, behavior), results, and the Phillips ROI. With this book, readers will be able to write specific and meaningful learning objectives that address all six components. Additionally, the methodology will enable stakeholders in the learning process to design learning programs, facilitate learning events, and make decisions regarding business impact.</p>]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
    <author>
    <id>129277</id>
        <name><![CDATA[Patricia Pulliam Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/129277.Patricia_Pulliam_Phillips]]></link>
    <average_rating>4.00</average_rating>
    <ratings_count>2</ratings_count>
    <text_reviews_count>1</text_reviews_count>
  </author>
  </authors>  <published>2008</published>
</book>

        <book>
  <id type="integer">5401174</id>
  <isbn>1562863177</isbn>
  <isbn13>9781562863173</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[In Action: Implementing On-the-Job Learning]]>
  </title>
  <image_url>http://www.goodreads.com/images/nocover-111x148.jpg</image_url>
  <small_image_url>http://www.goodreads.com/images/nocover-60x80.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/5401174.In_Action_Implementing_On_the_Job_Learning</link>
  <average_rating>0.0</average_rating>
  <ratings_count>0</ratings_count>
  <description>
    <![CDATA[This book illustrates how other companies have used and implemented a particular approach to facilitating employee learning in organizations-structured on-the-job learning. Structured on-the-job learning programs have the potential to make better use of your organization's resources and create training that is more relevant and effective.]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/77970.Jack_J_Phillips]]></link>
    <average_rating>3.58</average_rating>
    <ratings_count>12</ratings_count>
    <text_reviews_count>4</text_reviews_count>
  </author>
    <author>
    <id>519557</id>
        <name><![CDATA[Ronald L. Jacobs]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/519557.Ronald_L_Jacobs]]></link>
    <average_rating>0.0</average_rating>
    <ratings_count>0</ratings_count>
    <text_reviews_count>0</text_reviews_count>
  </author>
  </authors>  <published>2002</published>
</book>

        <book>
  <id type="integer">5349756</id>
  <isbn>1562863142</isbn>
  <isbn13>9781562863142</isbn13>
  <text_reviews_count type="integer">0</text_reviews_count>
  <title>
    <![CDATA[In Action: Implementing Training Scorecards (In Action Case Study Series)]]>
  </title>
  <image_url>http://www.goodreads.com/images/nocover-111x148.jpg</image_url>
  <small_image_url>http://www.goodreads.com/images/nocover-60x80.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/5349756.In_Action_Implementing_Training_Scorecards</link>
  <average_rating>0.0</average_rating>
  <ratings_count>0</ratings_count>
  <description>
    <![CDATA[How do you know that your HR or training department has accomplished its objectives? Using a training scorecard provides a structure for establishing, tracking, compiling, and communicating results. This volume presents case studies that best illustrate how to use and implement training scorecards.]]>
  </description>
<authors>
    <author>
    <id>77970</id>
        <name><![CDATA[Jack J. Phillips]]></name>
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