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“They have come across an aspect of product performance about a brand that is startlingly impressive: that a Land Rover is designed to be able to drive 4,000 miles continually off-road, for example; that the airline I flew in on this morning had a masseuse on the plane that gave me a neck massage when I woke up; or that an ice cream that was forced upon me last night contained preposterously large chunks of Toffee Chocolate Fudge.”
― Adam Morgan, Eating the Big Fish: How Challenger Brands Can Compete Against Brand Leaders
― Adam Morgan, Eating the Big Fish: How Challenger Brands Can Compete Against Brand Leaders
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