false 0 0 http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg <![CDATA[Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace]]> 3.80 10 1999 <![CDATA[Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)]]> 3.67 9 2002 <![CDATA[Coaching Knock Your Socks Off Service]]> 5.00 1 1996 <![CDATA[The Service Edge: 101 Companies That Profit From Customer Care]]> 4.00 1 1989 <![CDATA[Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)]]> 4.00 1 2000 <![CDATA[Working with Jerks]]> 0.0 0 2004 <![CDATA[Taking Care of Business: One Hundred One Ways to Keep Your Customers Back]]> 0.0 0 1991 <![CDATA[Coaching Knock Your Socks Off Service]]> 0.0 0 1996 <![CDATA[Service Wisdom: Creating and Maintaining the Customer Service Edge]]> 0.0 0 1989 <![CDATA[Computer Literacy Needs Assessment: A Trainer's Guide]]> 0.0 0 1985