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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
   349 avg rating — 806 ratings
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published
2006
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10 editions
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My rating:
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
 372 avg rating — 47 ratings
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published
2008
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3 editions
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Zappos Experience
371 avg rating — 24 ratings
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published
2011
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My rating:
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Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
325 avg rating — 8 ratings
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published
2011
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3 editions
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My rating:
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Humor, Play & Laughter: Stress-Proofing Life with Your Kids
467 avg rating — 3 ratings
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published
1998
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When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market
by John Yokoyama, Joseph A. Michelli, Joseph Michelli 375 avg rating — 53 ratings
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published
2004
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6 editions
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My rating:
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