The Self- and Observer Assessments help your employees define their own styles. The Self-Assessment determines how a person believes he/she interacts with others. The Observer Assessment provides a picture of how others perceive an individual's interactions. Used together, these instruments provide valuable information for personal growth. Participants can recognize differences between the way they think they are perceived and the way they are actually perceived by others. This evaluation provides tangible goals for improving versatility and enhancing relationships.
Use the Scoring Matrix with the Self-Assessment, the Observer Assessment, or both to get a visual representation of individuals' styles. The Scoring Matrix includes comprehensive descriptions of styles and substyles, plus advice for achieving balance. The Reminder Card is an instant reference to the four behavioral styles identified in the program, with guides to recognizing and dealing with each.
The Participant Workbook focuses on application of the People Smarts principles. Participants learn how to use verbal and visual clues to identify another person's style and adapt their own behavior to make relationships more successful. This workbook is also a great self-study tool.
Filled with humorous examples that teach valuable principles, the People Smarts book introduces the simple but powerful business relationship concept on which the People Smarts program is based: treat other people the way they want to be treated.
Streamline your preparation and save! Purchase one Participant's Package for each participant in your program and get everything you need to improve communication today!
]]>This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead.
Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.
]]>* Developing the interpersonal skills necessary to improve relations with employees
* Understanding the differences between people, and behaving accordingly
* Assessing, and then improving, current working situations
* Creating trust between managers and employees.
Person-to-person skills are the key to developing an effective team of satisfied, energetic workers. Letting your workers express their own personalities and maximize their potentials will
* Reduce stress within the work force,
* Create a positive spirit throughout the company, and
* Increase the organization's productivity and profitability.
]]> With this informative program, you'll learn about or improve the following: <UL TYPE=SQUARE> <LI>Silent messages the foundations that underlie the signals you send out to others <LI>Your ability to speak well -- articalate your terrific ideas <LI>Your listening skills-keys to communicating and making others feel special <LI>Your persuasive talent-motivating others to follow your lead or adopt your ideas <LI>Flexibility-building bridges to others