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Customer Satisfaction: The Customer Experience Through The Customer's Eyes
by Nigel Hill, Rachel Allen, Greg Roche — published 2007 |
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How to Measure Customer Satisfaction
— published 1999 — 2 editions |
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Handbook of Customer Satisfaction Measurement
— published 1996 |
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Handbook of Customer Satisfaction and Loyalty Measurement
by Nigel Hill, Jim Alexander — published 2000 — 2 editions |
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Customer Satisfaction Measurement for ISO 9000: 2000
— published 2001 — 2 editions |
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Cómo Medir La Satisfacción Del Cliente
— published 2001 |
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