false 353278 0 0 657484 007136479X 9780071364799 0 <![CDATA[The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship]]> http://photo.goodreads.com/books/1176832643m/657484.jpg http://photo.goodreads.com/books/1176832643s/657484.jpg http://www.goodreads.com/book/show/657484.The_Eternal_E_Customer_How_Emotionally_Intelligent_Interfaces_Can_Create_Long_Lasting_Customer_Relationship 3.00 2 353278 3.00 4 2 47744 3.90 1355 262 2000 1300677 0471220779 9780471220770 1 <![CDATA[Essentials of XBRL: Financial Reporting in the 21st Century]]> http://photo.goodreads.com/books/1182608086m/1300677.jpg http://photo.goodreads.com/books/1182608086s/1300677.jpg http://www.goodreads.com/book/show/1300677.Essentials_of_XBRL_Financial_Reporting_in_the_21st_Century 3.00 1 353278 3.00 4 2 2003 1263961 1584504447 9781584504443 1 <![CDATA[Developing Serious Games (Game Development Series)]]> http://photo.goodreads.com/books/1182355960m/1263961.jpg http://photo.goodreads.com/books/1182355960s/1263961.jpg http://www.goodreads.com/book/show/1263961.Developing_Serious_Games 3.00 1 353278 3.00 4 2 2006 6417157 0971530173 9780971530171 0 <![CDATA[The Wireless Web and Healthcare]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/6417157-the-wireless-web-and-healthcare 0.0 0 Topics include the impact of wireless technology; reasons to invest in wireless solutions; when wireless solutions will become viable; how wireless can drive a core business strategy; the investment required; and potential returns on that investment.

]]> 353278 3.00 4 2 2002 5981689 0 <![CDATA[The Hitchhiker's Guide to the Wireless Web]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/5981689.The_Hitchhiker_s_Guide_to_the_Wireless_Web 0.0 0 The Hitchhiker's Guide to the Wireless Web guides ebusiness executives on a journey through the wireless Web space, with an emphasis on practical results. It shows them how to take the necessary steps toward executing a wireless Web strategy by pinpointing the major obstacles to creating a wireless Web presence. It delivers tools and techniques that enable businesses to overcome those obstacles by clearly defining their wireless Web presence, maintaining momentum during the development and deployment phases, and understanding and working with the technical, political, and legal constraints associated with working in the wireless space.]]> 353278 3.00 4 2 2002 2204266 0131632124 9780131632127 0 <![CDATA[Bioinformatcs Comptg& Intro Bioinformtcs Pk]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/2204266.Bioinformatcs_Comptg_Intro_Bioinformtcs_Pk 0.0 0 353278 3.00 4 2 197302 0.0 0 0 998059 4.00 3 0 2004 1326177 0130661074 9780130661074 0 <![CDATA[Dark Ages II: When the Digital Data Die]]> http://photo.goodreads.com/books/1182773793m/1326177.jpg http://photo.goodreads.com/books/1182773793s/1326177.jpg http://www.goodreads.com/book/show/1326177.Dark_Ages_II_When_the_Digital_Data_Die 0.0 0 353278 3.00 4 2 2001 1326174 193051350X 9781930513501 0 <![CDATA[Case Studies in Genes and Disease: A Primer for Clinicians (Diagnostic Tools) (Diagnostic Tools)]]> http://photo.goodreads.com/books/1182773791m/1326174.jpg http://photo.goodreads.com/books/1182773791s/1326174.jpg http://www.goodreads.com/book/show/1326174.Case_Studies_in_Genes_and_Disease_A_Primer_for_Clinicians 0.0 0 353278 3.00 4 2 2004 1326173 0471206032 9780471206033 0 <![CDATA[Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)]]> http://photo.goodreads.com/books/1182773790m/1326173.jpg http://photo.goodreads.com/books/1182773790s/1326173.jpg http://www.goodreads.com/book/show/1326173.Essentials_of_CRM_A_Guide_to_Customer_Relationship_Management 0.0 0 ESSENTIALS OF CRM

Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM.

"Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand."
—Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence

"Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership."
—John Glaser, PhD, Vice President and CIO, Partners Healthcare System

The Wiley Essentials Series-because the business world is always changing...and so should you.

]]> 353278 3.00 4 2 2002 1326172 0471465615 9780471465614 0 <![CDATA[Biotech Industry: A Global, Economic, and Financing Overview]]> http://photo.goodreads.com/books/1182773787m/1326172.jpg http://photo.goodreads.com/books/1182773787s/1326172.jpg http://www.goodreads.com/book/show/1326172.Biotech_Industry_A_Global_Economic_and_Financing_Overview 0.0 0 "Bergeron and Chan have done a marvelous job integrating many different perspectives to give the reader a coherent road map of the biotech industry for the next decade. This powerful book is anchored by numerous relevant examples that create a framework which any life sciences professional needs to understand. Of particular note is the compelling assessment of the IT industry and its impact on the life sciences as these industries converge."--Michael A. Greeley, Managing General Partner, IDG Ventures.
An in-depth examination of the growth and financing of the biotechnology industry worldwide
Biotech Industry: A Global, Economic, and Financing Overview provides a thorough look at the current state of the biotechnology industry, including where major research is being conducted, where it's being applied, and where money and intellectual capital are flowing.
Written by a renowned business columnist and an entrepreneurial scientist in the biotech area, this unique book gives Eos and other senior-level managers an understanding of Asia's pivotal role in the worldwide success of biotechnology commercialization, as well as insight into the biotech market over the next decade.]]> 353278 3.00 4 2 117477 4.29 17 6 2004