false 332089 0 0 5376891 0470260696 9780470260692 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/5376891.Answering_the_Ultimate_Question_How_Net_Promoter_Can_Transform_Your_Business 2.50 2 The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.]]> 332089 3.20 5 2 2315181 2.50 2 0 2008 2309170 0226641937 9780226641935 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/2309170.On_the_Nature_of_Limbs_A_Discourse 5.00 1
Just as Darwin’s ideas continue to propel the modern study of adaptation, so too will Owen’s contributions fuel the new interest in homology, organic form, and evolutionary developmental biology. His theory of the archetype and his views on species origins were first offered to the general public in On the Nature of Limbs, published in 1849. It reemerges here in a facsimile edition with introductory essays by prominent historians, philosophers, and practitioners from the modern evo-devo community.</div></div>]]> 332089 3.20 5 2 2007 3991208 0688069398 9780688069391 1 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3991208.White_Slave 3.00 1 332089 3.20 5 2 1987 2921969 185941592X 9781859415924 1 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/2921969.Essential_Tort_Law_3_e 3.00 1 332089 3.20 5 2 2006 7402350 3836437554 9783836437554 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/7402350-palaeontolgy-or-a-systematic-summary-of-extinct-animals-and-their-geolog 0.0 0 332089 3.20 5 2 2008 7390541 110800198X 9781108001984 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/7390541-on-the-classification-and-geographical-distribution-of-the-mammalia 0.0 0 332089 3.20 5 2 2009 7169285 055709240X 9780557092406 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/7169285-please-tell-me 0.0 0 332089 3.20 5 2 2009 4806864 0565011065 9780565011062 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/4806864.Hunterian_Lectures_in_Comparative_Anatomy_May_June_1837 0.0 0 332089 3.20 5 2 1992 4806862 0565011448 9780565011444 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/4806862.Hunterian_Lectures_in_Comparative_Anatomy_May_June_1837 0.0 0 332089 3.20 5 2 1992 4371413 0404083005 9780404083007 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/4371413.On_the_anatomy_of_vertebrates 0.0 0 332089 3.20 5 2 1973