Micah Solomon

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Micah Solomon

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MICAH SOLOMON (Seattle, WA) has been named by the Financial Post as “a new guru of customer service excellence.” He is a top keynote speaker and consultant on customer service issues, the customer experience, and company culture. A successful entrepreneur, he coauthored the bestselling Exceptional Service, Exceptional Profit. His expertise has been featured in FastCompany, Inc. Magazine, Bloomberg BusinessWeek, Forbes.com, NBC and ABC television programming, and elsewhere.

Micah Solomon isn't a Goodreads Author (yet), but he does have a blog, so here are some recent posts imported from his feed.

My View From The Podium

As a professional keynote speaker, I know that the obvious part of my job is, well, obvious: I get up on a stage, freshly showered and dressed–me, not the stage–and kick off an event by speaking. For a brief amount of time, usually about an hour.

Keynote Speech, SunTrust Retail Banking Conference at Four Seasons Las Vegas (Video courtesy of Micah Solomon)

What happens onstage during that brief amount of time is what I’d like to look at today.

In one sense, this part is obvious to...

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Published on July 12, 2014 16:18 • 2 views
Average rating: 3.86 · 126 ratings · 19 reviews · 3 distinct works · Similar authors
High-Tech, High-Touch Custo...
3.77 of 5 stars 3.77 avg rating — 47 ratings — published 2012 — 6 editions
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Computer Forensics Jumpstart
0.0 of 5 stars 0.00 avg rating — 0 ratings — published 2008
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Exceptional Service, Except...
3.91 of 5 stars 3.91 avg rating — 79 ratings — published 2010 — 9 editions
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