Don Peppers




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Don Peppers

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April 2012


About this author

Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered consultancy.

Don’s vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognized entities. Business 2.0 Magazine named him one of the 19 “foremost business gurus of our times,” and Accenture’s Institute for Strategic Change listed him as one of the 50 “most important living business thinkers” in the world. The Times of London has listed him among its “Top 50 Business Brains,” and the U.K.’s Chartered Institute for
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Average rating: 3.67 · 195 ratings · 22 reviews · 22 distinct works · Similar authors
The One to One Future
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3.79 of 5 stars 3.79 avg rating — 42 ratings — published 1993 — 11 editions
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Extreme Trust: Honesty as a...
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4.0 of 5 stars 4.00 avg rating — 30 ratings — published 2012 — 5 editions
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The One to One Fieldbook
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3.35 of 5 stars 3.35 avg rating — 20 ratings — published 1999 — 3 editions
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Enterprise One to One
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3.64 of 5 stars 3.64 avg rating — 22 ratings — published 1996 — 5 editions
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Return on Customer: Creatin...
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3.47 of 5 stars 3.47 avg rating — 17 ratings — published 2005 — 4 editions
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The One to One Manager: An ...
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3.64 of 5 stars 3.64 avg rating — 14 ratings — published 1999 — 7 editions
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Managing Customer Relations...
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3.33 of 5 stars 3.33 avg rating — 12 ratings — published 2004 — 10 editions
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The One to One B2B: Custome...
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3.25 of 5 stars 3.25 avg rating — 8 ratings — published 2001 — 3 editions
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Life's A Pitch...Then You Buy
3.8 of 5 stars 3.80 avg rating — 5 ratings — published 1995 — 3 editions
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One to One B2B: Customer De...
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4.0 of 5 stars 4.00 avg rating — 1 rating — published 2009
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“Being trustworthy requires: Doing the right thing. And doing things right.”
Don Peppers

“Being trustworthy requires: Doing the right thing. And doing things right.”
Don Peppers

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