false 0 0 http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg <![CDATA[Amazon.com: Get Big Fast]]> 2.95 21 2000 <![CDATA[The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization]]> 4.00 12 2005 <![CDATA[The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving]]> 3.64 11 2009 <![CDATA[The Nordstrom Way: The Inside Story of America's #1 Customer Service Company]]> 3.29 7 1995 <![CDATA[Category Killers: The Retail Revolution and Its Impact on Consumer Culture]]> 2.60 5 2005 <![CDATA[Amazon. com. Get Big Fast. Jeff Bezos und die Revolution im Handel.]]> 3.50 2 2000 <![CDATA[The Nordstrom Way: The Inside Story of America's #1 Customer Service Company]]> 5.00 1 1995 <![CDATA[amazon.com - Get Big Fast : Inside the Revolutionary Business Model That Changed the World]]> 2.50 2 2000 <![CDATA[The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization]]> 4.00 1 2005 <![CDATA[Legend of Eddie Bauer]]> 3.00 1 1994