false 261347 0 0 902021 0749438959 9780749438951 0 <![CDATA[The Customer Management Scorecard: Managing CRM for Profit]]> http://photo.goodreads.com/books/1179306835m/902021.jpg http://photo.goodreads.com/books/1179306835s/902021.jpg http://www.goodreads.com/book/show/902021.The_Customer_Management_Scorecard_Managing_CRM_for_Profit 4.00 2 261347 4.00 2 0 17295 3.82 478 74 261348 4.00 2 0 2002 5543652 8124204306 9788124204306 0 <![CDATA[Handbook of Customer Relationship Marketing]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/5543652.Handbook_of_Customer_Relationship_Marketing 0.0 0 17295 3.82 478 74 261347 4.00 2 0 471570 0.0 0 0 2007 5481552 1898085854 9781898085850 0 <![CDATA[The Customer Management Scorecard: A Strategic Framework for Benchmarking Performance Against Best Practice]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/5481552.The_Customer_Management_Scorecard_A_Strategic_Framework_for_Benchmarking_Performance_Against_Best_Practice 0.0 0 261347 4.00 2 0 475323 0.0 0 0 17295 3.82 478 74 2000 932390 1898085811 9781898085812 0 <![CDATA[The Customer Management Scorecard]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/932390.The_Customer_Management_Scorecard 0.0 0 261347 4.00 2 0 17295 3.82 478 74 2000 5481553 0954169204 9780954169206 0 <![CDATA[The Customer Management Score Card 2001: State of the Nation 11, 2001]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/5481553.The_Customer_Management_Score_Card_2001_State_of_the_Nation_11_2001 0.0 0 261347 4.00 2 0 475323 0.0 0 0 17295 3.82 478 74 2001 4082492 1845081277 9781845081270 0 <![CDATA[Managing Stakeholders in the Public Sector]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/4082492.Managing_Stakeholders_in_the_Public_Sector 0.0 0 17295 3.82 478 74 261347 4.00 2 0 2007 932391 0273622056 9780273622055 0 <![CDATA[Winning New Customers in Financial Services: Using Relationship Marketing and Information Technology in Consumer Financial Services]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/932391.Winning_New_Customers_in_Financial_Services_Using_Relationship_Marketing_and_Information_Technology_in_Consumer_Financial_Services 0.0 0 17295 3.82 478 74 261347 4.00 2 0 1997 902022 0749446919 9780749446918 0 <![CDATA[Up Close & Personal?: Customer Relationship Marketing @ Work]]> http://photo.goodreads.com/books/1179306837m/902022.jpg http://photo.goodreads.com/books/1179306837s/902022.jpg http://www.goodreads.com/book/show/902022.Up_Close_Personal_Customer_Relationship_Marketing_Work 0.0 0 261349 0.0 0 0 17295 3.82 478 74 261347 4.00 2 0 2006 923947 0749427000 9780749427009 0 <![CDATA[Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action Series)]]> http://photo.goodreads.com/books/1179500976m/923947.jpg http://photo.goodreads.com/books/1179500976s/923947.jpg http://www.goodreads.com/book/show/923947.Customer_Relationship_Marketing_Get_to_Know_Your_Customers_and_Win_Their_Loyalty 0.0 0 17295 3.82 478 74 261347 4.00 2 0 2000