Douglas W. Hubbard
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“If a measurement matters at all, it is because it must have some conceivable effect on decisions and behaviour. If we can't identify a decision that could be affected by a proposed measurement and how it could change those decisions, then the measurement simply has no value”
― Douglas W. Hubbard, How to Measure Anything: Finding the Value of "Intangibles" in Business
― Douglas W. Hubbard, How to Measure Anything: Finding the Value of "Intangibles" in Business
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