Dave Isay

“I love my passengers. I remember one woman in particular--a senior who had gotten on my bus. She seemed completely lost. She said she was going to a restaurant on City Island Avenue. I could see she was confused. There was just something about her. She looked so elegant, but with a fur coat on a hot summer day, so I said, 'Are you okay?' and she said, 'I'm fine, but I don't know what restaurant I'm meeting my friends at.' I said, 'Get on. Sit in the front.' I asked a gentleman to get up so she could sit near me, and I said, 'I'll run in and I'll check each restaurant for you.'
So I checked the restaurants and no luck, but at the very, very last restaurant on the left, I said, 'It's got to be this one. Let me swing the bus around,' and I swung it around. I said, 'Don't move. Let me make sure this is the place before you get out.'It was a hot day, and she's got fur on. She could pass out. So I said, 'Stay here, sweetie. It's nice and cool in here.' I went in and I said 'There's a lady in the bus and she's not sure of the restaurant,' and I saw a whole bunch of seniors there and they said, 'Oh, that's her!'
I ran back to the bus and I said, 'sweetie, your restaurant is right here.' I said, 'Let me kneel the bus.' Kneeling the bus means I bring it closer to the ground so she gets off easier. And I said, 'Don't move.' I remember my right hand grabbed her right hand. I wanted to make her feel special, like it was a limousine. It was a bus, but I wanted to make her feel like it was a limousine. And she said, 'I have been diagnosed with cancer--but today is the best day of my life.'
And I've never forgotten that woman (Weeping). She's diagnosed with cancer and just because I helped her off the bus, she said she felt like Cinderella. Can't get better than that. And doing your job and getting paid to do a job where you can do something special like that? It's pretty awesome.”
― Dave Isay