false 8697 774088 014028852X 9780140288520 82 http://photo.goodreads.com/books/1178232655m/774088.jpg http://photo.goodreads.com/books/1178232655s/774088.jpg http://www.goodreads.com/book/show/774088.Difficult_Conversations_How_to_Discuss_what_Matters_Most 3.86 326 Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist

"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters

"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman]]> 8697 3.84 352 85 2840 3.85 352 87 8696 3.84 335 84 1999 153365 0143034251 9780143034254 0 http://photo.goodreads.com/books/1172250118m/153365.jpg http://photo.goodreads.com/books/1172250118s/153365.jpg http://www.goodreads.com/book/show/153365.Real_College_The_Essential_Guide_to_Student_Life 3.00 5 Difficult Conversations, and Elizabeth Tippett, recent Harvard graduate and founding director of the university's peer mediation program. In Real College, they join forces to help students deal with nightmare roommates, handle academic pressures, make smart choices about alcohol and sex, communicate with parents, and address all the other big issues that can make college as challenging as it is exciting. Stone and Tippett deliver insightful, pragmatic advice with humor and compassion, in a style that parents and students alike will appreciate. This is one book that no college student should be without.]]> 8697 3.84 352 85 2004 6177312 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/6177312.Difficult_Conversations 5.00 1 Difficult Conversations teaches us how to handle these dialogues with more success and less anxiety.
How does it work? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up--and a few key adjustments can make all the difference.
* The role of emotions--ours and theirs * The impact of what is said and what is not said * Why admitting our mistakes will put us in a stronger position * The truth behind the myth that women are better at expressing their emotions than men * How to respond productively in the face of personal attacks
Who is this for? Filled with examples from everyday life, Difficult Conversations is certain to be an instant and lasting classic for families, neighbors, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more.
Who are the authors? Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and at the Harvard Negotiation Project. They have consulted to countless businesspeople, governments, organizations, and communities including all parties to the negotiations on constitutional transition in South Africa; school teachers in Medellin, Colombia; and community leaders and the police department in Springfield, Massachusetts. They lecture throughout the world and have written on negotiation, conflict resolution, and communication. Bruce Patton is co-author of Getting to Yes.]]> 8697 3.84 352 85 2000 6501472 3442151317 9783442151318 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/6501472-offen-gesagt-erfolgreich-schwierige-gespr-che-meistern 0.0 0 8697 3.84 352 85 2840 3.85 352 87 8696 3.84 335 84 2001 1526999 3442308720 9783442308729 0 http://photo.goodreads.com/books/1184756827m/1526999.jpg http://photo.goodreads.com/books/1184756827s/1526999.jpg http://www.goodreads.com/book/show/1526999.Offen_gesagt_Erfolgreich_schwierige_Gespr_che_meistern_ 0.0 0 8697 3.84 352 85 2840 3.85 352 87 8696 3.84 335 84 2000 153367 9580468516 9789580468516 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/153367.Negociacion 0.0 0 8697 3.84 352 85 2002 1457123 0904247236 9780904247237 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/1457123.Alfred_Perles_Renegade_and_writer 0.0 0 8697 3.84 352 85 1974 153368 9580452032 9789580452034 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/153368.Conversaciones_Dificiles 0.0 0 8696 3.84 335 84 2840 3.85 352 87 8697 3.84 352 85 2000 375111 8535211616 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/375111.Conversas_Dif_ceis 0.0 0 8696 3.84 335 84 2840 3.85 352 87 8697 3.84 352 85 1999 375113 8535215433 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/375113.Conversas_Dif_ceis 0.0 0 8696 3.84 335 84 2840 3.85 352 87 8697 3.84 352 85 2004 1527000 8535204865 9788535204865 0 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/1527000.Conversas_Dif_ceis 0.0 0 8696 3.84 335 84 2840 3.85 352 87 8697 3.84 352 85 1999