The authors alternate high profile cases (the arrogance of Enron CEO Jeff Skilling, the melodrama of Vivendi Universals' Jean-Marie Messier, Rick Thoman's aloofness at Xerox) with compelling case examples from their coaching practice. Each chapter is a gem, illuminating one derailer in concrete and nuanced terms with red warning flags and strategies for damage control. One exceptional chapter explores "mischievousness" in rule breaking leaders including Bill Clinton and Mattel's Barbie Maven, Jill Barad.
Derailing behaviors can't be eliminated, the authors warn, because they are the shadow of our strengths. Consider, for example, how charisma can cross the line to melodrama or how decisiveness becomes arrogance. CEOs and leaders-in-waiting must map the stress that triggers derailers and engage in unflinching self-reflection by asking, "What would my worst critics say about my behavior?" Because they counsel leaders to ask these tough and essential questions, Dotlich and Cairo suggest that we approach our leadership failures as research. It's a brilliant idea. --Barbara Mackoff
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<li>Learning Methods (How Leaders Learn)
<li>Special Challenges and Innovations
<li>Leadership Development for the Board of Directors
<li>Ensuring Learning Transfer and Application
<li>Creating Post Program Learning Communities
<li>Creating the Business Case for Leadership Development
<li>Embedding Learning at Work
<li>Accelerating the Leadership Development of Hi-Potentials
<li>Developing Global Leaders
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"Building on the solid base of their book Head, Heart, and Guts, Dotlich, Cairo, and Rhinesmith lay out the ways to become the kind of leader needed to navigate through today's complexities and uncertainties. Leading in Times of Crisis is a necessary guidebook to survive and thrive in the global perfect storm."
—John Naisbitt, author, Megatrends and Megatrends 2000
"The risks and opportunities that confront today's leader have never been greater. Leading in Times of Crisis provides unique and valuable insights, along with straightforward principles, that will help point the way in an increasingly diverse and rapidly changing environment."
—Ken Frazier, president, global human health, Merck & Co., Inc.
"This book blends practical business solutions with useful insights about leading people.It should help anyone looking for new ideas to deal with the uncertainty and complexityfacing leaders everywhere today."
—Mindy Grossman, CEO of HSN (formerly Home Shopping Network)
"The main message of this provocative book is that leadership as we have known it ischanging rapidly and dramatically. Moreover, research shows that well over half of people in leadership positions fail. The challenge for leaders today is daunting. But a carefulreading of what Dotlich, Cairo, and Rhinesmith have to say from their extensive experiences will help to reduce significantly this troublesome failure rate."
—W. Warner Burke, Edward Lee Thorndike Professor of Psychology and Education; chair, Department of Organization and Leadership, Teachers College, Columbia University
"Research demonstrates that the #1 leadership competency in shortest supply is 'dealing with ambiguity and complexity.' Dotlich, Cairo, and Rhinesmith give you the real-world tools to actually do it. This book helps us to reach deep inside ourselves, our organizations, and our markets to achieve dynamic, sustainable success. Get this book to effectively navigate change, inside and out!"
—Kevin Cashman, senior partner, Korn/Ferry Leadership & Talent Consulting, and best-selling author, Leadership From the Inside Out
David L. Dotlich (Eastsound, WA) is President of the Oliver Wyman Delta Executive Learning Center and a partner at Oliver Wyman Consulting, the world's leading executive development firm. Peter C. Cairo (New York, NY) is a partner at Oliver Wyman Consulting and is former chairman of the Department of Counseling and Organizational Psychology at Columbia University. Stephen H. Rhinesmith (Chatham, MA) is a partner at Oliver Wyman Consulting and former president of Holland America Line.
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