Books by Ivanka Menken

Ivanka Menken
Average rating 4.27 · 26 ratings · 3 reviews · shelved 73 times

Showing 152 distinct works.

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	The Itil V3 Factsheet Benchmark Guide: An Award-Winning Itil Trainers Tips on Achieving Itil V3 and Itil Foundation Certification for Itil Service Man by Ivanka Menken 4.50 avg rating — 4 ratings — published 2007	My rating:
	Itil Practitioner Agree and Define (Ipad) All-In-One Sla Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Level Ag by Ivanka Menken, Claire Engle 5.00 avg rating — 1 rating — published 2008	My rating:
	Itil Practitioner Plan and Improve (Ippi) All-In-One Exam Guide and Certification Work Book; It Service Management with Availabilty Management, Capaci by Ivanka Menken, Gerard Blokdijk 5.00 avg rating — 1 rating — published 2008	My rating:
	Virtualization Architecture, Adoption and Monetization of Virtualization Projects Using Best Practice Service Strategy, Service Design, Service Transi by Ivanka Menken 5.00 avg rating — 1 rating — published 2008	My rating:
	Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process by Ivanka Menken, Gerard Blokdijk 5.00 avg rating — 1 rating — published 2008	My rating:
	Knowledge Management Best Practice Workbook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to Use Supporting Documents Brin by Ivanka Menken, Gerard Blokdijk 5.00 avg rating — 1 rating — published 2008	My rating:
	Release And Deployment Of Production Ready Software: Software Configuration Management Implement, Control, Manage And Integrate Best Practices Handbook Ready To Use Bringing Theory Into Action by Ivanka Menken, Gerard Blokdijk 5.00 avg rating — 1 rating	My rating:
	Itil V3 Malc Managing Across the Lifecycle Certification Exam Preparation Course in a Book for Passing the Itil V3 Managing Across the Lifecycle Exam by Ivanka Menken, Tim Malone, Gerard Blokdijk 3.00 avg rating — 1 rating — published 2009	My rating:
	Saas - The Complete Cornerstone Guide to Software as a Service Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing by Ivanka Menken 3.00 avg rating — 1 rating — published 2008	My rating:
	ISO/Iec 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/Iec 20000 Certification, FAQs, Mapping Responsib by Ivanka Menken 1.00 avg rating — 1 rating — published 2009 — 2 editions	My rating:
	ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition by Ivanka Menken, Gerard Blokdijk 1.00 avg rating — 1 rating — published 2010	My rating:
	Storage Management - The Complete Cornerstone Guide to Storage Management Best Practices Concepts, Terms, and Techniques for Successfully Planning, Im by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2010	My rating:
	The Business Relationship Management Handbook- The Business Guide to Relationship Management; The Essential Part of Any It/Business Alignment Strategy by Ivanka Menken 0.00 avg rating — 0 ratings — published 2009	My rating:
	Itil V3 Foundation Certification Exam Preparation Course in a Book for Passing the Itil V3 Foundation Exam - The How to Pass on Your First Try Certifi by Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2008 — 2 editions	My rating:
	Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Plan by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2008	My rating:
	Itil V3 Service Capability Rcv Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Capability Rcv Exam - The How to Pass o by Ivanka Menken 0.00 avg rating — 0 ratings — published 2010	My rating:
	Itil V3 Service Strategy Demand Management of It Services Practical and Complete Handbook by Ivanka Menken 0.00 avg rating — 0 ratings — published 2009	My rating:
	Mastering It Service Management: Theory and Practice Basic Management Techniques for Making Things Happen by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2009	My rating:
	It Professional's Guide to Policies and Procedures - Solid, Straightforward and Effective Guide to It Policies and Procedures - 103 Sources for Better by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings	My rating:
	Itil V3 Operational Support and Analysis (Osa) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate Osa Capability Comp by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2009	My rating:
	Cloud Computing: Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course by Ivanka Menken, Gerard Blokdijk, Tim Malone 0.00 avg rating — 0 ratings — published 2009	My rating:
	Cloud Computing Best Practice Specialist Guide for Virtualization: Understanding and Applying Virtualization Solutions by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings	My rating:
	Transform and Grow Your Help Desk Into a Service Desk Within Service Operation: Service Desk, Help Desk Best Practice Within Service Operation by Ivanka Menken 0.00 avg rating — 0 ratings — published 2010	My rating:
	Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2010 — 2 editions	My rating:
	Career by Design - Skills, Advice and Training to Build Your Management Potential - The Managing Professional Development Complete Certification Kit by Ivanka Menken, Tess Wheelwright, Claire Engle 0.00 avg rating — 0 ratings — published 2010	My rating:
	The Itil V3 Factsheet Benchmark Guide: An Award-Winning Itil Trainers Tips on Achieving Itil V3 and Itil Foundation Certification for Itil Service Man by Ivanka Menken 0.00 avg rating — 0 ratings — published 2009	My rating:
	Support Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, by Ivanka Menken 0.00 avg rating — 0 ratings — published 2009	My rating:
	Help Desk Analyst Complete Certification Kit: You-Powered Help Desk Support - Essential Study Guide and Elearning Program by Ivanka Menken 0.00 avg rating — 0 ratings — published 2010	My rating:
	Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and by Ivanka Menken, Tess Wheelwright 0.00 avg rating — 0 ratings — published 2009	My rating:
	Service Asset and Configuration Management Best Practice Handbook - Second Edition by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2009	My rating:
	Itil V3 Service Capability Rcv - Release, Control and Validation of It Services Best Practices Study and Implementation Guide - Second Edition by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — 2 editions	My rating:
	Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefinin by Ivanka Menken, Tess Wheelwright 0.00 avg rating — 0 ratings — published 2009	My rating:
	Essential Steps to Finding and Securing the Job You Want! - Professional Development - Foundation Level Complete Certification Kit by Ivanka Menken, Claire Engle, Tess Wheelwright 0.00 avg rating — 0 ratings — published 2010	My rating:
	Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, by Ivanka Menken 0.00 avg rating — 0 ratings — published 2009	My rating:
	Itil V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate PPO Capability by Ivanka Menken 0.00 avg rating — 0 ratings — published 2009 — 2 editions	My rating:
	Itil V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate PPO Capability by Ivanka Menken 0.00 avg rating — 0 ratings — published 2009	My rating:
	Cloud Computing Paas Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online C by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2010	My rating:
	Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Co by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings	My rating:
	Itil Practitioner Release and Control (Ipre All-In-One Exam Guide and Certification Work Book; Cmdb and It Service Management with Change Management, by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2009	My rating:
	Itil V3 Service Lifecycle Csi Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Continual Service Improvement by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2010	My rating:
	Itil V3 Service Lifecycle Service Transition (St) Certification Exam Preparation Course In A Book For Passing The Itil V3 Service Lifecycle Service Transition (St) Exam - The How To Pass On Your First Try Certification Study Guide - Second Edition by Ivanka Menken 0.00 avg rating — 0 ratings — published 2010	My rating:
	It Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide - Second Ed by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings	My rating:
	Itil V3 Service Lifecycle Csi Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Continual Service Improvement by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2009	My rating:
	Itil V3 Service Lifecycle Service Design (SD) Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Service Design by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2009	My rating:
	Itil V3 Service Lifecycle Service Strategy (SS) Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Service Stra by Ivanka Menken, Gerard Blokdijk 0.00 avg rating — 0 ratings — published 2009	My rating:
	Web Management - The Complete Cornerstone Guide to Web Management Best Practices; Concepts, Terms and Techniques for Successfully Planning, Implementi by Ivanka Menken 0.00 avg rating — 0 ratings — published 2010	My rating:
	Itil V2 Agree and Define (Ipad) Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Ipad Complete Certification Kit by Ivanka Menken 0.00 avg rating — 0 ratings — published 2009	My rating:
	Itil V3 Managers Bridge - Complete Expert Certification Program; Essential Study Guide and Accredited Elearning Program by Ivanka Menken, Gerard Blokdijk, Tim Malone 0.00 avg rating — 0 ratings — published 2010	My rating:
	Bpm Business Process Management Best Practices Design, Streamline and Managing Guide: Lead With Business Processes That Coordinate People, Applications And Services by Ivanka Menken 0.00 avg rating — 0 ratings — published 2011	My rating:
	Help Desk Manager - Complete Certification Kit: Essential Study Guide and Elearning Program - Second Edition by Ivanka Menken, Claire Engle 0.00 avg rating — 0 ratings	My rating:

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