This new book offers a rare blend of management expertise and quantitative metrics, showing executives and HR professionals how to gauge human costs and productivity at three critical levels: * Organizational (contributions to corporate goals) * Functional (impact on process improvement) * Human resources management (value added by five basic HR department activities).
With today's employee costs often exceeding 40 percent of corporate expense, measuring the value of this human capital is essential. Here, at last, is a resource that reveals how to do it and that helps managers determine how to invest most effectively in human productive potential.
]]>A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way.
--Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico
Table of Contents:
1. Supporting the Business Vision: How to Leverage the Hidden Value in Staff Departments
2. Basic Principles for Successful Benchmarking: Avoiding the Activity Trap
3. Performance Measurement: Applying Numbers in Benchmarking
4. Value Planning: Selecting and Launching the Right Project
5. Data Management: Gathering Useful Information
6. Evaluation: Developing Strategies for Closing Critical Performance Gaps
7. Action: Gaining Commitment to Change
8. Managing Large-Scale, Multicompany, and Multinational Benchmarking Projects
9. A National Benchmarking Project: Uncovering the True Source of Best Practice
You'll discover:
<UL><LI>The basic principles for successful benchmarking<LI>Performance measurement: applying numbers in benchmarking<LI>How to gather useful information<LI>How to gain commitment to change
If you don't have a goal, you can't improve an organization. Use Benchmarking Staff Performance and discover not only where your organization is, but also where it needs to go!
]]>This new book offers a rare blend of management expertise and quantitative metrics, showing executives and HR professionals how to gauge human costs and productivity at three critical levels: * Organizational (contributions to corporate goals) * Functional (impact on process improvement) * Human resources management (value added by five basic HR department activities).
With today's employee costs often exceeding 40 percent of corporate expense, measuring the value of this human capital is essential. Here, at last, is a resource that reveals how to do it and that helps managers determine how to invest most effectively in human productive potential.
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